Returns Policy
What is your returns policy?
You can return any unwanted items free of charge within 7* days from the date of purchase for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items.
If you change your mind about an unused item you’ve bought in the last 7 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
There are two ways you can return an item purchased from deposhonestop.com.
1. Return to your local store
Take the item(s) and order number, located on your confirmation email, to our local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.
2. Return free by post
Download and complete the returns form, include this form in a parcel with the item(s) you want to return. We will send a refund email once we have processed the return.
